Payment Terms & Conditions

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At All Paws Vets, we are committed to providing the highest standard of veterinary care. To help us maintain this level of service, we ask all clients to kindly adhere to the following payment terms:

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1. Payment at the Time of Treatment

Payment must be made in full at the time of consultation or discharge, including for consultations, procedures, medications, and any associated fees. We only accept payment via card (credit/debit).

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2. No Payment Plans Offered

We do not offer credit facilities or payment plans under any circumstances. Clients are responsible for settling their account at the time of treatment.

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3. Insurance Claims

We are happy to assist with insurance claims on a pay-and-claim basis, where you settle the bill in full and reclaim the amount from your insurer.

We may agree to make a direct claim (where the insurer pays us directly) for some policies, but this:

• Must be arranged and approved prior to treatment

• Is not guaranteed

• Requires the policy to be active, with coverage confirmed by the insurer
  A direct claim administration fee may apply.

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4. Estimates

Estimates for treatment or surgery are provided in good faith based on clinical findings at the time. However, veterinary medicine can be unpredictable, and costs may vary depending on the complexity of the case or if additional treatment is required.
We will always aim to inform you of any significant changes as early as possible.

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5. Non-Payment and Debt Collection

If payment is not received within 30 days of treatment, the outstanding balance will be referred to an external debt collection agency. In such cases, a 25% administrative and recovery fee will be added to your account to cover additional costs incurred.